A person answers. On every plan.
Good localization is more than a rendering job. When something has to be right, you need someone who knows the product and answers quickly — not a chatbot that reroutes you to a help article.
At Dubly that person is included rather than an upgrade. And when a project gets big, we take the work off your hands entirely.
Four ways in, all of them staffed
No ticket queue you shout into. The people who answer know the product and can act on what you tell them.
Live chat with a real person
Answered instantly during working hours — by a human, not an AI agent.
Email, answered the same working day
Write to us and you hear back the same working day. Not a confirmation of receipt — an answer.
Video call when writing is too slow
Some things are faster shown than described. We jump on a call whenever it helps.
Your own Slack or Teams channel
For enterprise customers, arranged individually: we sit in a shared channel with your team.
Things we do for you, not just tools we hand you
The platform is built for self-service. That does not mean you are on your own when the job is large or the first setup matters.
Bulk processing of large projects
Send us a Google Drive or Dropbox link to your catalogue. We agree the scope with you and process the batch for you — no uploading hundreds of files by hand.
Personal onboarding
We set the account up with you, pick and configure the voices, and walk through the first project together until the result is right.
Help building your glossary
Brand names, product terms, the things that must never be translated. We help you get the terminology in place instead of leaving you with an empty field.
Your native speakers. Our platform. No surcharge.
For anything high-stakes, someone who knows the target market should read the translation before it ships. That review step is built into the product — we just do not sell you the person. You bring your own reviewers, the platform gives them a role and a place to work, and our support helps you set it up.
External reviewers cost nothing
“External reviewer” is one of the four roles in your account, alongside Owner, Admin and Member. Invite colleagues from your local markets, your agency or any native speaker into it — without using a seat.
Full translation editor
Every segment is editable before voice synthesis starts. Source script, translated script and timing sit side by side.
Unlimited revisions
Correct and re-dub as often as you need. There is no per-revision charge to think about.
Your terminology, every language
Custom translations per term hold your wording across all target languages, so a fix applies once and everywhere.
What larger contracts add
The support above comes with every plan. Business customers get the parts that only matter at scale.
Personal key account manager
A named contact who knows your account, your languages and your deadlines. Arranged individually for business customers.
Procurement and invoicing your way
Purchase orders, payment terms, vendor onboarding — billing runs the way your finance department needs it to.
InfoSec questionnaires, DPA, audits
We complete security questionnaires, sign a Data Processing Agreement and support your data protection audits.
Frequently Asked Questions
What we do for you, how fast we answer, and what we honestly do not offer.
No. Dubly does not sell a human review step, and we do not keep a pool of translators who check your videos for you. We take a different route: you bring the people who know your market, and we make that free and easy. External reviewers cost no seat, every segment is editable before voice synthesis starts, revisions are unlimited, and your glossary holds your terminology across all languages. If you would like help setting that up, our support does it with you.
Nothing. Live chat, email and video calls are included on every plan, from the smallest one upwards. Support is not a tier you upgrade into.
Live chat is answered instantly during working hours, by a person rather than an AI agent. Emails are answered the same working day. If a question is faster to discuss than to write, we get on a video call.
Yes. Send us a Google Drive or Dropbox link to your files. We agree the scope and the target languages with you and process the batch for you — you do not have to upload hundreds of videos by hand.
Business customers. It is arranged individually, so talk to us about your setup — you get a named contact who knows your account, your languages and your deadlines.
Yes. We set the account up with you, pick and configure the voices, help you build the glossary, and go through the first project together until the result is right.
Yes. We complete InfoSec questionnaires, sign a Data Processing Agreement and support data protection audits. Invoicing runs with purchase orders, payment terms and vendor onboarding the way your finance department needs it.
Got any questions left?
We’d be happy to give you a personal demo of Dubly.AI and discuss your specific use cases.