Question 1

Is there a free trial available?

Accepted Answer

**Yes.** Book a personal demo and you'll get a video of yourself translated and lip-synced, so you can see the quality on your own footage.

Question 2

What is lip sync?

Accepted Answer

**Lip sync refers to the adjustment of a speaker's mouth movements to match the translated language.**

Thanks to advanced AI technology, the video looks as if the speaker actually delivered the translated version themselves.
Facial expressions and natural movements are preserved from the original, ensuring a highly authentic result.

For the best lip sync results, make sure the speaker's face, especially the mouth, is clearly visible and well-lit. Avoid shadows, backlighting, or anything covering the face like hands, microphones, or subtitles. The speaker should talk at a natural pace and ideally face the camera. Background noise or poor audio quality can also negatively impact the sync.

Question 3

How much does lip sync cost?

Accepted Answer

Lip sync costs 2 credits per minute instead of 1, so 100 credits cover 50 minutes with lip sync enabled. It stays optional — you enable it per video after the first step (standard translation).

Question 4

Is my data used for AI training?

Accepted Answer

**No. None of the data you upload, whether video or audio, is used to train AI models.**

All customer data is handled in isolation, within a secure sandbox environment. This means your data is never mixed with other customer data and is never used for general model training or development.

Question 5

Who owns the rights to the videos?

Accepted Answer

**You retain full rights to all translated videos.**

Dubly.AI does not claim any rights to the final content, nor do we place any restrictions on how you use your videos.

Question 6

Which languages are supported?

Accepted Answer

**Dubly.AI offers a wide range of language options for content translation, covering the world's most important languages.**

Here's a list of currently supported languages:

- English (US)
- English (UK)
- English (Australia)
- English (Canada)
- Japanese
- Chinese
- German
- Hindi
- French (France)
- French (Canada)
- Korean
- Portuguese (Brazil)
- Portuguese (Portugal)
- Italian
- Spanish (Spain)
- Spanish (Mexico)
- Indonesian
- Dutch
- Turkish
- Filipino
- Polish
- Swedish
- Bulgarian
- Romanian
- Arabic (Saudi Arabia)
- Arabic (UAE)
- Czech
- Greek
- Finnish
- Croatian
- Malay
- Slovak
- Danish
- Tamil
- Ukrainian
- Hungarian
- Vietnamese
- Norwegian

Question 7

How long does a translation take?

Accepted Answer

**The translation time for a video with Dubly.AI can vary depending on the video's resolution and length.**

As a general guideline:

- A 10-minute Full HD video takes about 10 minutes per language to process.
- A 10-minute 4K video takes about 20 minutes per language.

These estimates provide a rough idea of the processing time. Minor variations may occur depending on several factors.

Question 8

Are videos with background noise and music supported?

Accepted Answer

**Yes, Dubly.AI supports videos with music and background noise.**

The platform's advanced technology can distinguish between the primary speech track and other audio elements like music or ambient sounds, enabling accurate speech synthesis and translation of spoken content.

For best results, we recommend using videos where the spoken voice is clearly distinguishable from background noise.

Question 9

What is a credit?

Accepted Answer

One credit translates **one minute of video into one target language**. A 10-minute video in three languages therefore costs 30 credits. Lip sync doubles it to 2 credits per minute and language. Partial minutes are rounded up to the next full minute.

Question 10

Do my credits expire?

Accepted Answer

That depends on how you bought them.

- **One-time purchase:** never — the credits stay in your account until you use them.
- **Monthly plan:** the credits are valid for that month and expire at the end of it.
- **Yearly plan:** the credits stay valid for the full 12 months of your term.

Question 11

What is the difference between a one-time purchase and a subscription?

Accepted Answer

A one-time purchase is a single payment for a fixed number of credits — no renewal, and the credits never expire. It fits a single project. A subscription gives you a lower price per credit and renews monthly or yearly. Pick monthly if your volume changes, yearly for the lowest price per credit.

Question 12

What happens if I run out of credits?

Accepted Answer

You can top up at any time with a one-time credit purchase, or move to a larger plan. Topped-up credits never expire, so anything left over stays available for later.

Question 13

How is the yearly plan billed?

Accepted Answer

The yearly plan is paid once, up front, for the full 12 months. The price on the pricing panel is shown per month so you can compare it with the monthly plan — the exact annual amount is stated directly underneath. Your credits stay valid for the whole term, so you can use them in a single week or spread them across the year.

Question 14

Are your prices net or gross?

Accepted Answer

All prices shown are net prices and exclude VAT. The applicable VAT is added at checkout based on your billing country.

Question 15

Can I change my selected plan later on?

Accepted Answer

**Yes, you can change your plan at any time with Dubly.AI.**

The platform offers both monthly and annual subscription options. You're always free to upgrade your plan whenever you need more minutes. If you want to switch to a lower-tier plan, the change will take effect at the end of your current billing period.

Question 16

What are the cancellation terms?

Accepted Answer

Cancellation is simple and takes effect at the end of your current term. Until then you keep access and can use your remaining credits — until the end of the month on a monthly plan, until the end of the term on a yearly plan. Credits from a one-time purchase are not affected and never expire.

Question 17

What payment options are available?

Accepted Answer

**Dubly.AI's billing is designed to suit both smaller businesses and larger enterprises with varying payment needs.**

**Standard payment methods:** Most customers can pay via credit card or PayPal. The process is streamlined, secure, and powered by Stripe, a widely trusted online payment platform. This option works well for monthly or annual plan purchases.

**Custom enterprise plans for high-volume users:**
For large-scale clients or users with higher volume needs, Dubly.AI offers tailored payment options, including invoicing and direct debit. Please contact the Dubly.AI sales team to set up a custom arrangement.

Question 18

Do you offer special conditions for non-profits or educational institutions?

Accepted Answer

Yes, Dubly.AI offers special plans and discounts for educational institutions and non-profit organizations.

These tailored packages are designed to meet the unique needs and budgets of such organizations.

To access these special rates, please get in touch with the Dubly.AI team directly.

Pay per project, or subscribe and save.

Month to month. Cancel anytime.

Enterprise — let’s find the right setup for you

Everything is included. Always.

Languages

Voices

Translation control

Output & formats

Team & collaboration

Platform & compliance

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