Plan & Billing
Plans, credits, invoices, refunds and cancellation. Everything you need to know about billing at Dubly.AI.
14 articles
- Billing and pricing overviewAn overview of Dubly.AI billing and pricing: accepted payment methods, plus Enterprise options like invoicing, custom cycles and purchase orders.
- Can I export usage data for my account?Learn how to view your account usage in the Transactions tab, including credit movements, balances, dates, and Stripe invoices, and how to export the data.
- Can I pause my subscription?Learn why Dubly has no pause option and how to cancel at cycle end and re-subscribe later while keeping your dubs, voices, and settings intact.
- Can I pay for credits on demand?Yes — with the One-Time Purchase you can buy credits once, with no subscription and credits that never expire. How it compares to the Monthly and Yearly plans.
- Cancellation policyUnderstand the Dubly.AI cancellation policy: how cancelling takes effect at the end of your billing cycle for monthly and yearly plans, and how to cancel.
- Change or upgrade your planLearn how to change your plan from My Plan, when upgrades, downgrades, and monthly-to-yearly switches take effect, and how leftover minutes carry over.
- Do you offer any discount?Dubly.AI has no public discount codes, but custom pricing exists for high volume, multi-account, long-term or agency use cases; learn how to ask.
- Fix failed payments and billing errorsFind failed payments under My Plan, learn the most common decline reasons, and fix them by updating your card and retrying the invoice in the Stripe portal.
- Information about credit usageRead your credit usage on the Plan page: the Plan Card with your allowance and renewal, plus the Transactions tab listing every credit movement.
- Pricing Model and Translation CostsUnderstand Dubly.AI pricing: 1 minute equals 1 credit, how cost scales with target languages, why Lip-Sync is billed separately, and what's included.
- Refunds and credit recoveryUnderstand when Dubly restores credits for failed dubs, when refunds apply, and how cancellations, downgrades, and one-time credits are handled.
- Understand your invoiceUnderstand your Dubly.AI invoice: where to find invoices and what each line means, from billing address and VAT to proration, tax, and total.
- When do my credits reset?Find out when your credits reset on your billing renewal date, and what happens to unused minutes on monthly plans versus rollover on annual plans.
- Why did my plan automatically renew?Dubly.AI subscriptions auto-renew each billing cycle. Learn when renewal happens, how to cancel from My Plan, and why a charge may still go through.