Where to manage your plan
Open My Plan from the sidebar. You'll see your current plan, remaining Credits, and all the options described below. Any owner or admin of your organization can open this page and trigger plan changes by switching the calculator bar. Plan changes apply to the whole organization, not to individual members.
Upgrading
Switching to a plan with more Credits (on the same interval) takes effect immediately:
A new billing cycle starts now and you're charged the full price of the new plan.
Your new monthly Credits unlock right away.
Any remaining Credits from your old plan carry over into your balance.
Downgrading
Switching to a plan with fewer Credits on the same interval takes effect at the end of your current billing cycle:
You keep your current Credits and features until the cycle ends.
No refund is issued for the unused portion of the higher plan.
Switching between monthly and yearly
The two directions behave differently:
Monthly → Yearly takes effect immediately. A new billing cycle starts now, you're charged the full yearly price and yearly pricing applies from this point on. Your remaining Credits carry over.
Yearly → Monthly is scheduled for the end of your current yearly period. You keep yearly pricing and Credits until then; the monthly plan begins on the next renewal date. You can cancel a scheduled yearly→monthly change before it takes effect. Yearly plans offer a lower per-Credit rate in exchange for a 12-month term.
Cancelling
Click Cancel Subscription on the plan page to open the Stripe customer portal, then cancel from there. Once cancelled:
Your subscription stays active until the end of the already-paid period.
Remaining subscription Credits are usable until that date.
You're not charged again. If you cancelled by mistake, a Reactivate Subscription button appears on the plan page before the period ends.
Enterprise and custom plans
For higher volumes or custom contract terms, contact sales@dubly.ai.
Questions about a specific charge?
See Understand your invoice for what's on each invoice, or ask Dubby in the chat (bottom right) and include the invoice number.