Dubly.AI

Most Dubly.AI issues that look like product bugs are actually browser or network problems. Work through this list before opening a ticket.

Anything older works partially but is unsupported. Use Chrome for best experience.

Hard refresh: Cmd/Ctrl + Shift + R

Disable privacy extensions that block analytics or session cookies

- Hard refresh: Cmd/Ctrl + Shift + R
- Try an incognito / private window
- Disable privacy extensions that block analytics or session cookies

Missing permissions — make sure third-party cookies are enabled for <code>*.dubly.ai</code>

- Missing permissions — make sure third-party cookies are enabled for <code>*.dubly.ai</code>
- Browser too old — update

Disable download managers or browser extensions that interfere with XHR uploads

- Disable download managers or browser extensions that interfere with XHR uploads
- Pause competing downloads
- Try a different browser

Close other tabs (video editing is memory-heavy)

- Close other tabs (video editing is memory-heavy)
- Reduce browser zoom to 100%

Minimum upload speed: 10 Mbps for source uploads

Minimum download speed: 25 Mbps for preview playback of 4K exports

- Minimum upload speed: 10 Mbps for source uploads
- Minimum download speed: 25 Mbps for preview playback of 4K exports

<code>websocket.dubly.ai</code> (or WebSocket over port 443)

- <code>app.dubly.ai</code>
- <code>upload.dubly.ai</code>
- <code>cdn.dubly.ai</code>
- <code>api.dubly.ai</code>
- <code>websocket.dubly.ai</code> (or WebSocket over port 443)

Ask your IT team to whitelist these before rolling out to the team.

Some corporate VPNs break WebSocket connections → editor won't update live

Try disconnecting the VPN and using the corporate allowlist instead

- Some corporate VPNs break WebSocket connections → editor won't update live
- Try disconnecting the VPN and using the corporate allowlist instead

If <code>app.dubly.ai</code> doesn't resolve, try <code>8.8.8.8</code> or <code>1.1.1.1</code> DNS temporarily

Clear DNS cache: <code>ipconfig /flushdns</code> (Windows) or <code>sudo killall -HUP mDNSResponder</code> (macOS)

- If <code>app.dubly.ai</code> doesn't resolve, try <code>8.8.8.8</code> or <code>1.1.1.1</code> DNS temporarily
- Clear DNS cache: <code>ipconfig /flushdns</code> (Windows) or <code>sudo killall -HUP mDNSResponder</code> (macOS)

Review, share, and playback work on mobile.

Editing is supported but the experience is best on desktop.

Some uploads limited by iOS/Android memory — use desktop for files &gt; 500 MB.

- Review, share, and playback work on mobile.
- Editing is supported but the experience is best on desktop.
- Some uploads limited by iOS/Android memory — use desktop for files &gt; 500 MB.

Troubleshoot Dubly.AI browser and network issues, from supported browsers to load failures, greyed-out features, and stalled uploads, before opening a ticket.

Browser and network issues

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.


Browser	Minimum version
Chrome	110+
Edge	110+
Firefox	115+
Safari	16.4+

Browser and network issues

Supported browsers

Common browser issues

App won't load

Features greyed out

Uploads fail or stall

Editor is slow or freezes

Network and connectivity

Required connectivity

Corporate firewall checklist

VPN issues

DNS

Mobile browsers