Troubleshooting
Something not working? Here are the most common errors and how to fix them — from browser issues to reaching support directly.
3 articles
Browser and network issuesTroubleshoot Dubly.AI browser and network issues, from supported browsers to load failures, greyed-out features, and stalled uploads, before opening a ticket.
Contact supportReach the Dubly.AI team through in-app chat, email, or the AI chat bot, see expected response times, and learn what details to include for fast help.
Input errorUnderstand what an Input Error means, the source-file problems that cause it, and how to fix your file and create a new dub since there is no retry.